Ideas + Innovations from 2040, Issue 13: Playbook for Thriving Post-Pandemic

The Criticality of Agility and Resiliency in 2021 and Beyond

Agility-Resilience: The Post-Pandemic Model



  • Interpersonal
  • Cultural
  • Handling stress
  • Embracing change
  • Shifting gears
  • Deep data-oriented understanding of customer and member needs.
  • Clearly stated short- and long-term goals with an emphasis on continuous learning.
  • Key performance indicators are reviewed on a regular basis across functions.
  • Open, honest, and regular dialogue about challenges and concerns.
  • Regular cross-functional meetings and communication at all levels of the organization.
  • Cross-functional teams focusing on impactful and responsive opportunities.
  • Cancellation of programs, practices and products that do not produce value.
  • Incentives that reward calculated risk-taking but do not promote individual competitiveness that compromises team and organizational function.
  • Being agile and resilient means practicing what you preach.
  • Create a stable, open-minded workplace culture.
  • Know that communications are always a challenge with different voices and perspectives that set the tone.
  • Be disciplined; agility-resilience requires rigorous critical thinking.
  • Set the course, empower your teams to work together to adhere to the plan, and enable them to deliver the innovations your organization needs to thrive in a complex, disruptive marketplace.



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Kevin Novak

4X webby winner, CEO and Chief Strategy Officer @2040 Digital (, IADAS Member, Speaker, Author, Science Nut